The theme for this seminar is: Creating a successful employee engagement plan

We all know that happy employees create happy customer experiences.  This half day seminar will focus on the key operational practices to consider when creating your employee engagement plan.

Join us to hear from industry experts and member case studies, where we will share the latest research and some tried and tested methodologies.

You will leave better informed about some of the tools and techniques available to you in order to really understand and improve your employee experience.

You will also have the opportunity to network and share best practice with industry colleagues facing the same challenges.

About the sponsor

NICE Systems is the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time.

Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security.

NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.

Book your place(s)


Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

Attendee 6:

Where and when?

Date: Wed 11 Sep 2019

Time: 12:30 pm - 4:30 pm

Location: London

Who is it for?

Heads of department, Contact Centre Leaders, HR Managers, Employee Engagement experts, anyone responsible for managing people in their contact centre.

Why should I go?

Discover top tips and practical tools on how to maximise your digital conversations to improve the customer journey and optimise efficiencies.

How much is it?

Free for CCMA members

Book your place(s)


Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

Attendee 6:

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