Contact Centre Predictions for 2025 and Beyond

What does the future of the contact centre industry look like, according to operational leaders? Let’s find out! With changes to employment law, fiscal policy and the realising of AI’s potential, our industry is poised for an evolution not seen since covid. How fast this progress transpires will be determined by budgets and time – both of which are being squeezed.

Discover what industry leaders are predicting for 2025 and beyond during this highly interactive session. Leigh will be asking questions like:

What are industry leaders priorities for the year ahead?
Will investment in the contact centre increase, shrink or stay the same?
When will contact centres be genuinely recognised as the most valuable function in business, as standard?
How fast will AI become true commonplace?
Will organisations be outsourcing offshore more, less or the same?
Is the contact centre operating model set for a transformation?
What roles will emerge as critical within the contact centre?
Will we ever meet customer expectations?

Leigh will be joined by industry leaders including Ian Chappell, Director of Consulting at Centrical, and others. Register for this online seminar for ideas and inspiration to help you shape your contact centre strategy.

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Where and when?

Date: Thu 16 Jan 2025

Time: 12:00 – 13:00

Location: Online

Who is it for?

Those working in the contact centre industry interested in what the future holds from an operational leaders perspective. Open to members and non-members.

Why should you go?

Be inspired with ideas to shape your contact centre strategy.

How much is it?

Free to attend.

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Your organisation: ^*

Attendee 1 email: ^*

Attendee 1 first name: ^*

Attendee 1 last name: ^*

Attendee 1 job title: ^*

Attendee 1 phone number: ^*

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Attendee 2:

Attendee 2 First name:

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Contact Centre Predictions for 2025 and Beyond

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