This Complaints Special Interest Group will focus on ‘complaints and the vulnerable customer – what every complaints manager needs to know’.
Whilst there are examples of good practice in some organisations, some consumers find communicating with providers or accessing products difficult.
Hear from industry experts and member case studies that may help you create a framework for how your organisation handles vulnerable customers.
We have some great speakers lined up including Action Fraud, The Direct Marketing Association, Severn Trent and BPA quality who will all share their learnings on this important topic.
At Firstsource, we help transform and grow our clients’ organisations by solving business challenges.
We are trusted custodians and long-term partners to 100+ leading brands in India, the Philippines, Sri Lanka, the UK and the US across the Banking, Financial Services and Insurance, Healthcare, Telecommunications and Media sectors. We challenge briefs and ask the questions others won’t, working on outcome-based principles to deliver game changing results for our clients and their customers.
Date: Thu 19 Apr 2018
Time: 12:30 pm - 5:00 pm
Complaints directors, Customer relations managers, customer experience managers, Team Managers involved in managing complaints teams.
This event will focus on some of the key challenges facing contact centre complaints teams and offer some thoughts and ideas that you can implement back in your organisation.
Free for CCMA members