The theme for this seminar is: Colleague Engagement – We will explore the latest industry research on employee engagement and complaint handlers.

During this half day session we will share the latest research carried out by Verint on our industry, and in particular employee engagement and their impact on complaint handling.

You will also hear case studies from the winners of ‘Most Effective Employee Engagement Programme’ at the 2019 UK National Contact Centre Awards

We will also explore how organisations are providing feedback and learnings to colleagues and the link to reward and recognition

Book your place(s)


Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

Attendee 6:

Where and when?

Date: Thu 4 Jul 2019

Time: 12:30 pm - 4:30 pm

Location: London

Who is it for?

Complaints and Customer Relation Leaders and Managers, Customer Experience professional, Business Improvement Managers, Contact Centre Managers

How much is it?

Free for CCMA members

Book your place(s)


Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

Attendee 6:

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