The theme for this seminar is: Colleague Engagement – We will explore the latest industry research on employee engagement and complaint handlers.
During this half day session we will share the latest research carried out by Verint on our industry, and in particular employee engagement and their impact on complaint handling.
You will also hear case studies from the winners of ‘Most Effective Employee Engagement Programme’ at the 2019 UK National Contact Centre Awards
We will also explore how organisations are providing feedback and learnings to colleagues and the link to reward and recognition
Book your place(s)
Where and when?
Date: Thu 4 Jul 2019
Time: 12:30 pm - 4:30 pm
Who is it for?
Complaints and Customer Relation Leaders and Managers, Customer Experience professional, Business Improvement Managers, Contact Centre Managers
How much is it?
Free for CCMA members