This half day special interest group session will focus on the part that complaints teams play in organisations.
There will also be a round table discussion to enable you to share best practise with others members on how your teams can influence the rest of the business.
Date: Thu 19 Jul 2018
Time: 12:30 pm - 4:30 pm
Complaints and Customer Relation Leaders and Managers, Customer Experience professional, Business Improvement Managers, Contact Centre Managers
Free for CCMA members