The theme for this Complaints special interest group is: Delivering a consistent customer experience across channels in order to reduce complaints
Lack of consistency between channels is a key area of customer complaints and dissatisfaction.
During this half day session, we will explore how integrating your channels can not only reduce the number of complaints needing intervention by an advisor but help rebuild trust with the customer through personalisation and greater access to information
About the sponsor
Content Guru was founded in 2005 and has been a pioneer in the omni-channel cloud communications market ever since. Today it is home to Europe’s largest Communications Integration Platform: storm®. With offices in the UK, US, Netherlands, Japan and Germany, our award-winning proprietary cloud services power some of the biggest contact center solutions in the world. Operating in sectors ranging from utilities and travel through to finance and government, our clients include some of the largest organisations across the globe, such as EDF Energy, Sodexo, Rakuten, and the UK’s National Health Service (NHS).
Book your place(s)
Where and when?
Date: Tue 9 Apr 2019
Time: 12:30 pm - 4:30 pm
Who is it for?
Complaints and Customer Relation Leaders and Managers, Customer Experience professional, Business Improvement Managers, Contact Centre Managers
How much is it?
Free for CCMA members