The theme for this Complaints special interest group is: Deploying NLP techniques in complaints – what’s possible and what’s valuable?
Complaints management teams are often drowning in data – natural language processing is one of the methods deployed to condense and translate key information.
During this half day session we will explore the capabilities and practicalities of NLP in complaints management – and how it can be used to improve the overall customer experience.
As always, you’ll also have the opportunity to meet with your peers to share ideas and experiences on this topic
Content Guru was founded in 2005 and has been a pioneer in the omni-channel cloud communications market ever since. Today it is home to Europe’s largest Communications Integration Platform: storm®. With offices in the UK, US, Netherlands, Japan and Germany, our award-winning proprietary cloud services power some of the biggest contact center solutions in the world. Operating in sectors ranging from utilities and travel through to finance and government, our clients include some of the largest organisations across the globe, such as EDF Energy, Sodexo, Rakuten, and the UK’s National Health Service (NHS).
Date: Tue 9 Apr 2019
Time: 12:30 pm - 4:30 pm
Complaints and Customer Relation Leaders and Managers, Customer Experience professional, Business Improvement Managers, Contact Centre Managers
Free for CCMA members