CCMA Circle: Beyond Compliance – The Journey to Quality Excellence

Join the circle discussion as we explore what quality excellence really looks like in practice, how to embed it sustainably, and the role every leader plays in shaping a culture that goes far beyond compliance.

Book your place(s)

Where and when?

Date: Wed 21 Jan 2026

Time: 12:00 - 13:00

Location: Online

Who is it for?

Leaders and managers who are responsible for quality in the contact centre. CCMA members only