Budgets and Business Cases

The financial matters of the contact centre can be demanding. With costs increasing and the pressure to squeeze budgets growing, how do you do more with less? Maybe the problem lies in the perception of the contact centre as a major cost to the business. So, demonstrating the immense value that it delivers is a place to start.

How do you demonstrate value? How do you build a business case for investing in new technology, in new skills and in the enormous talent in your centre?

What are the investment priorities that lie ahead? Where are the opportunities to invest in innovation that will not just enable your operation to maintain its performance, but will enable significant savings without compromising the customer experience.

Join us at Wex Europe, a global leader in supplier payment solutions, for a morning of discussion, ideas, and presentations with practical advice that you can take away into your operation.

Covid-19 Safety Measures

We are committed to ensuring a safe environment for guests to join us when we meet face-to-face. Subject to the specific requirements of our host, please could you take the following measures:

  • Check for symptoms of covid-19 before travelling and follow any relevant guidance on travel.
  • Do not attend if you have been asked to self-isolate, have covid symptoms or have a positive covid test.
  • Practice good hygiene, washing your hands thoroughly and using hand sanitiser regularly when with us.
  • Please adhere to all safety measure in place at the venue for the safety and comfort of all guests.

About the CONNECT event series

Hosted on CCMA member sites around the country, the CONNECT event series aims to bring our members together again, at a local level, as we start to emerge from the restrictions of the pandemic. They aim to deliver insights, enable talking points and give you a chance to hear the views and experiences of others.

Each event will take place in a different town or city around the UK and will cover different relevant topics appropriate for contact centre leaders and those that run contact centre operations.

Book your place(s)


Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

Attendee 6:

By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. Please contact info@ccma.org.uk.

Supported by

Where and when?

Date: Fri 4 Nov 2022

Time: 9:30 am - 1:00 pm

Location: Wex Europe, Manchester City Centre

Who is it for?

Head of Contact Centre, Head of Operations, Contact Centre Managers, Operations Managers.

CCMA members only.

Why should you go?

Join like-minded industry peers to share ideas, gain inspiration and enjoy a networking lunch.

How much is it?

Free of charge

Book your place(s)


Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

Attendee 6:

By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. Please contact info@ccma.org.uk.

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