Best Practice Visit with The Very Group

The Very Group was recognised for both its customer service and its contact centre culture at the European Contact Centre & Customer Service Awards 2021 and this is your chance to find out what made them stand out.

This leading UK online retailer has been reinventing shopping experiences for over a century where technology has played a huge part, helping them transition from catalogues to pureplay online retail. The group’s brands are very.co.uk, littlewoods.com & littlewoods.ie. Even with this great success they continue to strive for the future.

They won Gold for Best Large Customer Service Team and Bronze in the Great Place to Work (Large) category at the ECCCSAs, where the judges said the team demonstrated how hard they have worked to raise their own, already high standards, through centres of excellence, integrated operations and the implementation of an ‘All Ideas Matter’ initiative.

The Very Group is opening its doors for CCMA members to visit their site in Liverpool – the home to 4,000 super-talented people.

About the host

The Very Group are opening its doors for CCMA members to join them for a best practice visit which is the Home of Very.co.uk, Littlewoods.com with a team of 4,000 super-talented people. The Very Group have been reinventing shopping experiences for over a century where technology has played a huge part in that, helping them transition from catalogues’ to pureplay online retail. Even with this great success they continue to strive for the future.

Book your place(s)


Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

Attendee 6:

By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. Please contact info@ccma.org.uk.

Where and when?

Date: Thu 10 Feb 2022

Time: 9:00 am - 1:00 pm

Location: Skyways House, Speke, Liverpool, L70 1AB

Who is it for?

Members only – contact centre managers, CX managers, operations leaders, HR business partners. Limited spaces available.

Why should you go?

To find out what made them stand out to win big at the European Contact Centre & Customer Service Awards 2021.

How much is it?

Free for CCMA members

Book your place(s)


Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

Attendee 6:

By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. Please contact info@ccma.org.uk.

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