Find out how Atos focuses on employee engagement and how this contributed to winning a Gold and Bronze at the UK National Contact Centre Awards 2020.

This Best Practice Virtual Visit with the ATOS team will give you an opportunity to find out more about how their 500 seat contact centre in Lytham has focused on delivering exceptional colleague engagement and the impact this has had on customers and the business.

The business celebrated two awards at the UK National Contact Centre Awards 2020: Gold for Contact Centre Manager of the Year (outsourced) and Bronze for the Most Effective Employee Engagement Programme (Outsourced).

During this session, the team will share with us:

  • The journey from in-house to outsource operations.
  • The Contact Centre Managers empowering 30-year career journey of self-development.
  • The key building blocks which have created a best-in-class operation
  • Share how their inclusive leadership has shaped the cultural dynamics and increased colleague engagement.

As always, there will be an opportunity for you to ask questions.

About the host

Atos/Aegon Protection is part of Atos’ Business Transformation Services (BTS). Their holistic approach puts the needs of clients and their customers at the centre of the picture and then focuses people, operations, processes, technology, and culture around that.

Atos were multi-award winners at the UK National Contact Centre Awards 2021, winning Gold for Contact Centre Manager of the Year (outsourced) and Bronze for the Most Effective Employee Engagement Programme (Outsourced).

Book your place(s)


Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

Attendee 6:

By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. Please contact info@ccma.org.uk.

Where and when?

Date: Mon 19 Apr 2021

Time: 12:00 pm - 1:00 pm

Location: Online

Who is it for?

Members only – Operational Leaders, Contact Centre Managers, Engagement and People professionals and anyone looking at making changes to their operating model and improving colleague engagement.

Why should you go?

Hear from Gold and Bronze awards winners of the UK National Contact Centre Awards 2020 about how they have created a best in class operation.

How much is it?

Free for CCMA members

Book your place(s)


Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

Attendee 6:

By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. Please contact info@ccma.org.uk.

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