Today, customers have more choices: more products to choose from, and more devices and channels over which to seek customer service. What they don’t have is patience – and customers leave you if their experiences are not in line with expectations.
This interactive virtual workshop – designed for business leaders responsible for external-facing customer service/support or customer experience – will help benchmark your operations against customer service best practices.
Using a proven methodology, workshop results will help you prioritise your digital transformation strategy, processes and technologies for loyalty-creating customer experiences.
Space is limited, so register now at https://csm-maturity-workshop-uk.servicenowevent.com/