Today, customers have more choices: more products to choose from, and more devices and channels over which to seek customer service. What they don’t have is patience – and customers leave you if their experiences are not in line with expectations.

This interactive virtual workshop – designed for business leaders responsible for external-facing customer service/support or customer experience – will help benchmark your operations against customer service best practices.

Using a proven methodology, workshop results will help you prioritise your digital transformation strategy, processes and technologies for loyalty-creating customer experiences.

Space is limited, so register now at https://csm-maturity-workshop-uk.servicenowevent.com/

Where and when?

Date: Thu 2 Jul 2020

Time: 9:30 am - 12:00 pm

Location: Online

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