Having your contact centre operation in the cloud can deliver significant benefits, as many businesses discovered when the UK went into lockdown. It gives contact centre management and advisors quick and easy access to the tools and services needed to enable a more flexible workforce.

We’ve invited experts from NICE to share their advice and answer your questions such as:

  • Where do you start?
  • How do you make sure that your project is going to succeed?
  • What resources do you need for a major IT project?
  • How will you demonstrate an ROI?

Our experts are Simon Jeffrey, Director of Enterprise-Core Solutions at NICE, and Amir Cohen, Product and Sales Enablement at NICE. Simon comes with extensive experience in understanding contact centre requirements and translating them into technical solutions, whilst Amir has deep knowledge and understanding of cloud contact centres, having helped many organisations to take advantage of what cloud can offer.

Simon and Amir will start by sharing some advice about embarking on a cloud contact centre project and sharing tips on how to make sure it is successful. Then the floor is open to your questions.

Book your place(s)


Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

Attendee 6:

By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. Please contact info@ccma.org.uk.

Where and when?

Date: Fri 5 Feb 2021

Time: 12:00 pm - 1:00 pm

Location: Online

Who is it for?

Contact centre management responsible for the operational infrastructure of the contact centre

Why should you go?

Get tips and advice on moving your contact centre operation to the cloud

How much is it?

Free of charge

Book your place(s)


Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

Attendee 6:

By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. Please contact info@ccma.org.uk.

Go to Top