Ask the Experts: Enable a hybrid workforce by moving to the cloud

Ask our expert guests everything you ever wanted to know about how to enable a hybrid workforce by moving your contact centre to the cloud.

The lockdowns have really brought home the benefits of having all your contact centre tools and services in the cloud so that you can seamlessly manage both onsite and remote workers.

Only with your whole stack in the cloud can you deliver the same experience to all your agents, and ultimately maintain a consistently high level of service for all customers.

Whether you’ve already moved some of your operations to the cloud, or you’re still considering it, this is your chance to discover the benefits of the latest cloud contact centre technologies and how to implement them. Even if your contact centre is already ‘in the cloud’ you are sure to learn something new.

Our experts are Simon Jeffrey, Director of Enterprise-Core Solutions at NICE, and Amir Cohen, Product and Sales Enablement at NICE. Simon comes with extensive experience in understanding contact centre requirements and translating them into technical solutions, whilst Amir has deep knowledge and understanding of cloud contact centres, having helped many organisations to take advantage of what cloud can offer.

Register today for this one hour event and you’ll also get a free copy of our “Contact centre manager’s guide to moving to the cloud” when it’s published.

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Where and when?

Date: Fri 5 Feb 2021

Time: 12:00 pm - 1:00 pm

Location: Online

Who is it for?

Contact centre management responsible for the operational infrastructure of the contact centre; Senior management interested in the how, why and ROI of moving to the cloud.

Why should you go?

Learn how to truly enable a hybrid workforce with in-depth advice on moving your contact centre operation to the cloud and measuring ROI.

How much is it?

Free of charge

Book your place(s)


Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

Attendee 6:

By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. Please contact info@ccma.org.uk.

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