Ask the Experts: How the hybrid model impacts attrition and recruitment

How the hybrid model is impacting attrition, recruitment and talent management.

We’ve invited Neil Johns from MERJE to update us on what is happening in the contact centre industry.

  • What is going on in recruitment in the contact centre sector?
  • What has changed in the way that you recruit for hybrid? What do candidates want – advisor to director?

These and many more questions will be asked, and you have the opportunity to ask your questions too.

About the speakers

Neil Johns

Neil has over fifteen years of experience recruiting senior Managers across contact centres in a variety of roles from Operations Directors, Head of Contact Centre through to technical appointments such as Head of Collections and Head of Continuous Improvement. He works with clients across the UK in a number of sectors and enjoys working in the ever evolving contact centre market. Neil is a Director at MERJE where he has a team who cover everything from front line appointments through to COO’s.

 

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Where and when?

Date: Wed 11 Aug 2021

Time: 12:00 pm - 1:00 pm

Location: Online

Who is it for?

Members and non-members

Why should you go?

Get the very latest insights into the Contact Centre Consumer

How much is it?

Free to attend

Book your place(s)


Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

Attendee 6:

By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. Please contact info@ccma.org.uk.

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