Ask the Experts: How the hybrid model is impacting attrition, recruitment and talent management

How the hybrid model is impacting attrition, recruitment and talent management.

We’ve invited Neil Johns from MERJE to update us on what is happening in the contact centre industry.

  • What is going on in recruitment in the contact centre sector?
  • What has changed in the way that you recruit for hybrid? What do candidates want – advisor to director?

These and many more questions will be asked, and you have the opportunity to ask your questions too.

About the speakers

Michael Sherwood

Michael is a National and European awarding winning customer experience professional, with over 20 year’s leading front line service operations and customer experience functions for brands such as Orange, Tesco Bank, Virgin Money and Atom.

Michael’s current role is Head of Digital Experience at Atom Bank, where he is responsible for CX Insight, Customer Research, UX and Experience Design.

He is also a lead judge for the North East Contact Centre Awards, CCMA Awards and the European Contact Centre and Customer Service Awards.

With a unique combination of insight, continuous improvement, CX and operational leadership experience, Michael has a ‘total view’ of what it takes to design and deliver industry leading products and services customers love.

Book your place(s)


Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

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By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. Please contact info@ccma.org.uk.

Where and when?

Date: Wed 11 Aug 2021

Time: 12:00 pm - 1:00 pm

Location: Online

Who is it for?

Members and non-members

Why should you go?

Get the very latest insights into the Contact Centre Consumer

How much is it?

Free to attend

Book your place(s)


Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

Attendee 6:

By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. Please contact info@ccma.org.uk.

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