Our annual conference is free to CCMA members and takes place at the British Library in Central London.

This full day event aims to keep our members up to date with the latest trends and developments in the industry. There is plenty of opportunity for networking and sharing best practice with industry colleagues.

Whilst the theme and topics will be announced nearer the time, we always deliver relevant and timely research alongside member case studies.

Our promise to members is ‘No waffle, no sales pitches, just straight talking from industry experts’

This event is ALWAYS fully booked, so please book your places early.

About the sponsor

Odigo helps big organisations connect with individuals through world-class, cloud-based contact centre solutions. Our cutting-edge, proprietary technologies enable a seamless, efficient, omnichannel experience for your customers and a satisfying, engaging experience for your service agents.

Odigo serves more than 400,000 agents and business users globally. With a 25-year history of industry firsts, Odigo has more than 350 clients around the world. Odigo is a Capgemini brand, which means we benefit from the scale and expertise of one of the world’s foremost providers of consulting, technology services and digital transformation. Visit us at: www.odigo.com.

Book your place(s)


Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

Attendee 6:

By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. Please contact info@ccma.org.uk.

Where and when?

Date: Wed 4 Nov 2020

Time: 9:00 am - 5:00 pm

Location: The British Library

Who is it for?

Contact Centre Directors, Customer Service Directors, Customer Experience professionals, Contact Centre Leaders, Quality Managers, Insight Managers, Business Improvement Leaders, Business Change Managers, HR contact centre business partners, Contact centre learning and development leaders.

Why should you go?

The CCMA’s annual conference shares the latest trends and developments in the contact centre industry. The event offers a balance of industry speakers and member case studies. No sales pitches, no waffle, just straight talking from industry leaders.

How much is it?

Free for CCMA members

Go to Top