Our annual conference is free to CCMA members and takes place at The British Library in Central London.

This years event will focus on how the industry is adapting to the digital era, both for customers and the workforce

Members will hear the latest research from Ipsos MORI, Henley Business School and Verint. The event will include real life case studies sharing best practice from organisations such as Co-op Retail, Holland and Barrett, and Moneypenny. We will also take the opportunity to share with you the results from the recent CCMA benchmarking study.

This event is always fully booked, so please book your places as soon as possible.

About the sponsor

Odigo helps big organisations connect with individuals through world-class, cloud-based contact centre solutions. Our cutting-edge, proprietary technologies enable a seamless, efficient, omnichannel experience for your customers and a satisfying, engaging experience for your service agents.

Odigo serves more than 400,000 agents and business users globally. With a 25-year history of industry firsts, Odigo has more than 350 clients around the world. Odigo is a Capgemini brand, which means we benefit from the scale and expertise of one of the world’s foremost providers of consulting, technology services and digital transformation. Visit us at: www.odigo.com.

Book your place(s)


Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

Attendee 6:

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Where and when?

Date: Wed 6 Nov 2019

Time: 9:00 am - 5:00 pm

Location: The British Library

Who is it for?

Contact Centre Directors, Customer Service Directors, Customer Experience professionals, Contact Centre Leaders, Quality Managers, Insight Managers, Business Improvement Leaders, Business Change Managers, HR contact centre business partners, Contact centre learning and development leaders.

Why should you go?

The CCMA’s annual conference shares the latest trends and developments in the contact centre industry. The event offers a balance of industry speakers and member case studies. No sales pitches, no waffle, just straight talking from industry leaders.

How much is it?

Free for CCMA members

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