Our annual conference takes place at The British Library in London. This full day event is free to CCMA members and invited guests.
This year’s theme will be announced in the coming months. Please book your places early, as the event is always fully booked with a waiting list.
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Odigo serves more than 400,000 agents and business users globally. With a 25-year history of industry firsts, Odigo has more than 350 clients around the world. Odigo is a Capgemini brand, which means we benefit from the scale and expertise of one of the world’s foremost providers of consulting, technology services and digital transformation. Visit us at: www.odigo.com.
Date: Wed 6 Nov 2019
Time: 9:00 am - 5:00 pm
Location: The British Library
Contact Centre Directors, Customer Service Directors, Customer Experience professionals, Contact Centre Leaders, Quality Managers, Insight Managers, Business Improvement Leaders, Business Change Managers, HR contact centre business partners, Contact centre learning and development leaders.
The CCMA’s annual conference shares the latest trends and developments in the contact centre industry. The event offers a balance of industry speakers and member case studies. No sales pitches, no waffle, just straight talking from industry leaders.
Free for CCMA members