Training

As committed supporters of the contact centre industry since 1994, we know excellence, and we know how to create excellence through contact centre training. As well as providing first class service for customers, contact centres need to be efficient, joined up with the rest of the organisation and a place where team members are proud to work. That’s not always an easy balance to get right.

Through open courses and in-house training we support hundreds of contact centres using the latest best practice. Our training consultants are seasoned contact centre professionals who bring with them the practical experience to help your operation perform to the best it can be.

All Training Courses

Feedback Skills Workshop
Date: Thu 18 Apr 2024
Where: Online

Resource Planning for Team Leaders
Date: Tue 7 May 2024 - Wed 8 May 2024
Where: Online

AI Deployment - Taking the First Steps
Date: Wed 15 May 2024
Where: Online

Better Complaint Responses
Date: Wed 22 May 2024
Where: Online

Effective Planning & Prioritisation
Date: Fri 24 May 2024
Where: Online

Written Communication Workshop
Date: Tue 4 Jun 2024
Where: Online

Mastering Social Media Customer Service
Date: Wed 5 Jun 2024
Where: Online

Quality Assurance in the Contact Centre
Date: Thu 6 Jun 2024
Where: Online

Coaching Skills for Team Managers
Date: Tue 11 Jun 2024 - Thu 13 Jun 2024
Where: Online

Developing Resource Planning Skills
Date: Tue 11 Jun 2024 - Wed 12 Jun 2024
Where: Online

Working with Vulnerable Customers
Date: Thu 13 Jun 2024
Where: Online

Measuring Customer Outcomes
Date: Tue 25 Jun 2024
Where: Online

Upskilling in Customer Empathy
Date: Wed 26 Jun 2024
Where: Online

Strategic Thinking
Date: Thu 27 Jun 2024
Where: Online

Effective Performance Management
Date: Wed 3 Jul 2024 - Thu 4 Jul 2024
Where: Online

Developing your Emotional Intelligence
Date: Thu 4 Jul 2024
Where: Online

How to Boost your Resilience
Date: Fri 5 Jul 2024
Where: Online

Everyone Can Ideate
Date: Wed 10 Jul 2024
Where: Online

Feedback Skills Workshop
Date: Thu 11 Jul 2024
Where: Online

Better Complaint Responses
Date: Tue 16 Jul 2024
Where: Online

How to Reduce Customer Effort
Date: Tue 3 Sep 2024
Where: Online

Introduction to Resource Planning
Date: Tue 3 Sep 2024 - Wed 4 Sep 2024
Where: Online

Quality Assurance in the Contact Centre
Date: Thu 5 Sep 2024
Where: Online

Better Complaint Responses
Date: Tue 10 Sep 2024
Where: Online

Advanced Empathy
Date: Thu 19 Sep 2024
Where: Online

Resource Planning for Team Leaders
Date: Tue 1 Oct 2024 - Wed 2 Oct 2024
Where: Online

Sales through Service Excellence
Date: Thu 3 Oct 2024
Where: Online

Effective Planning & Prioritisation
Date: Tue 8 Oct 2024
Where: Online

Mastering Social Media Customer Service
Date: Tue 8 Oct 2024
Where: Online

Working with Vulnerable Customers
Date: Thu 10 Oct 2024
Where: Online

Written Communication Workshop
Date: Wed 16 Oct 2024
Where: Online

Feedback Skills Workshop
Date: Thu 17 Oct 2024
Where: Online

Strategic Thinking
Date: Thu 24 Oct 2024
Where: Online

Develop Managers into Leaders
Date: Tue 5 Nov 2024
Where: Online

Upskilling in Customer Empathy
Date: Wed 6 Nov 2024
Where: Online

Developing your Emotional Intelligence
Date: Thu 7 Nov 2024
Where: Online

How to Boost your Resilience
Date: Fri 8 Nov 2024
Where: Online

Measuring Customer Outcomes
Date: Wed 13 Nov 2024
Where: Online

Effective Performance Management
Date: Tue 19 Nov 2024 - Wed 20 Nov 2024
Where: Online

Everyone Can Ideate
Date: Thu 21 Nov 2024
Where: Online

Developing Resource Planning Skills
Date: Tue 26 Nov 2024 - Wed 27 Nov 2024
Where: Online

Better Complaint Responses
Date: Tue 3 Dec 2024
Where: Online

Quality Assurance in the Contact Centre
Date: Thu 5 Dec 2024
Where: Online