With a growing numbers of companies moving towards the flexibility of homeworking options for employees, the need for remote management training is also a growing need.

Leading remote or virtual teams is similar to managing regular teams, but requires greater emphasis on building trust and confidence, communication, performance management, and effective use of technology.

Are you a Team Leader who wants to apply best practices in ‘leading from a distance’ and ensure your team feel inspired and motivated to deliver high performance?

Do you want to ensure you build strong working relationships, built on respect, trust and autonomy? When you have attended this course, you will walk away feeling inspired to put the appropriate actions into place to support you remote team; making them feel trusted and valued and ultimately achieve a high performance.

Learning outcomes

By the end of the workshop you will be able to:

  • Explain the challenges of remote management and identify ways to overcome them.
  • Assess the significance of trust in remote relationships and identify ways to stay in REACH, whilst avoiding over-bearing check-ups or ‘out of sight, out of mind’ thinking
  • Recognise the advantages and disadvantages of a variety of communication channels, in order to choose the most effective channel, based on importance and needs.
  • Learn how to effectively facilitate remote team meetings.

Format

3-hour online session (with a break), using Zoom.

What delegates say

“The information was helpful and informative, as was the presentation and workbook. Really enjoyed the full session. The interaction was also great throughout.”

“I thought that Mike did an excellent job of keeping us all engaged, he ran at a great pace and also had the right tone and manner, he was also very open and honest ”

About the trainer

Jacqui is an award-winning Trainer with 25 years training and coaching experience. Prior to starting her own training company, Jacqui Turner enjoyed a very successful 27 year career in Training and Management roles, working within contact centres across Insurance, Financial Services, Retail and Utility sectors.

Achievements have included ‘Welsh Contact Centre Trainer of the Year 2014’ and a finalist in the National Contact Centre awards for the most effective training programme.

 

Workshop outline

  • Explain the challenges of remote management and identify ways to overcome them.

You will explore the key challenges of managing a remote team and agrees steps you can take to overcome/minimise them

  • Assess the significance of Trust in remote relationships and identify ways to stay in REACH

In this part of the session you will consider ways to adapt your leadership approach to stay in REACH and build Trust
R- Responsiveness
E- Empathy
A- Accountability
C- Create Connection
H – Help

We will explore the main factors that can help you build strong trust-based relationships with your team.

  • Recognise the advantages and disadvantages of a variety of communication channels, in order to choose the most effective channel, based on importance and needs.

We will examine a variety of communication channels available to you, when working remotely, analyse the pros and cons and agree the most effective channels to use, in the right way and at the right time, based on level of importance and individual needs.

  • Learn how to effectively facilitate remote team meetings.

In this part of the session, you will learn a best-practise approach to apply when facilitating virtual team meetings, that will engage all team members and build individual confidence levels through a supportive and empowering leadership style.

Upcoming Dates

Pick a date below and fill in the booking form to reserve your place and places for colleagues. We will raise an invoice, so if you need to provide a purchase order number, please do so in the form or email it to info@ccma.org.uk.

Managing a Remote Team
Date: Tue 16 Nov 2021
Where: Online

Managing a Remote Team
Date: Wed 19 Jan 2022
Where: Online

Date: Wed 1 Dec 2021
Where: London

Who is it for?

Contact Centre Team Leaders who are new to managing a team remotely or want to refresh their remote management skills

Why should you go?

To learn how to manage a remote team.

How much is it?

CCMA members: £299*

Non-members: £349*

*excludes VAT

Additional discounts available for group bookings