With a growing number of companies moving towards the flexibility of home-working options for employees, the need for hybrid management training is also a growing need.

Leading remote or virtual teams is similar to managing regular teams, but requires greater emphasis on building trust and confidence, communication, performance management, and effective use of technology.

Are you a Team Leader who wants to apply best practices in ‘leading from a distance’ and ensure your team feel inspired and motivated to deliver high performance?

Do you want to ensure you build strong working relationships, built on respect, trust and autonomy?
When you have attended this course, you will walk away feeling inspired to put the appropriate actions into place to support your remote team; making them feel trusted and valued and ultimately achieve a high performance.

Learning outcomes

By the end of the workshop you will be able to:

  • Explain effective ways to manage a remote team which includes a mix of experience and skill levels as well as individuals who may be losing motivation and job satisfaction.
  • Identify ways to stay in REACH, with your team, to ensure you build Trust and avoid over-bearing check-ups or ‘out of sight, out of mind’ thinking
  • Apply effective strategies when facilitating remote team meetings.

Format

3.5 -hour online session (with a break), using Zoom.

What delegates say

“Easy to follow, like-minded people on course, knowledgeable trainer, good involvement from all!”

About the trainer

Jacqui is an award-winning Trainer with 25 years training and coaching experience. She spent 27 years of her career working within contact centres across a variety of sectors and specialises in the following:

  • Team Leader Development Programmes
  • Coaching Skills
  • Customer Service

 

Workshop outline

  • Explain effective ways to manage a remote team which includes a mix of experience and skill levels as well as individuals who may be losing motivation and job satisfaction.

You will explore the key challenges of managing a hybrid team and agree steps you can take to effectively manage a mix of skill, motivation and experience levels

  • Identify ways to stay in REACH, with your team, to ensure you build Trust and avoid over-bearing check-ups or ‘out of sight, out of mind’thinking

In this part of the session you will consider ways to adapt your leadership approach to stay in REACH and build Trust
R- Responsiveness
E- Empathy
A- Accountability
C- Create Connection
H – Help

We will explore the main factors that can help you build strong trust-based relationships with your team.

  • Learn how to effectively facilitate remote team meetings.

In this part of the session, you will learn a best-practise approach to apply when facilitating virtual team meetings, that will engage team members and build individual confidence levels.

Upcoming Dates

Pick a date below and fill in the booking form to reserve your place and places for colleagues. We will raise an invoice, so if you need to provide a purchase order number, please do so in the form or email it to info@ccma.org.uk.

Managing a Hybrid Team
Date: Wed 7 Sep 2022
Where: Online

Date: Tue 19 Jul 2022
Where: Online

Date: Thu 20 Oct 2022
Where: Online

Who is it for?

Contact Centre Team Leaders who are new to managing a team remotely or want to refresh their remote management skills.

Why should you go?

To learn how to manage a remote team.

How much is it?

CCMA members: £299*

Non-members: £349*

*excludes VAT

Additional discounts available for group bookings