Forecast Analyst CCMA5913GF

up to 25000 + a benefits package
Scotland

Forecast Analyst Contact Centre Resource Planning

Location
Scotland

Salary
Fantastic salary up to 25000 + a benefits package to attract the best

Are you a talented forecasting professional who wants to further their career in what is a thriving industry and company? Does paving a clear career path into one of the largest operational contact centres in the UK appeal to you? Do you want to start fresh, with new challenges, team members and be part of a business that really champions customer service and treating their staff great?

We are recruiting a Demand Forecast Analyst for an instantly and well renowned brand who will be responsible for ensuring the sales plan is built around an accurate intra-week forecast to enable resource to be scheduled where it is required, resulting in consistent service levels both for our colleagues and customers.

If the opportunity to do something genuinely different in strategic planning within customer service and sales call/contact centres excites you, then to be successful through the interview process you will need to demonstrate experience or at least a strong understanding of the following:

Experience of delivering accurate call volume/ demand forecasts within a large contact centre
Evidence of understanding and utilising seasonality and sales demand drivers in call centre resource plans
Accountability for the accuracy of inputs and assumptions within resource plans through effective stakeholder management.
You will need to be able to do things in Excel even Microsoft engineers didnt know it could do
If you have a degree in maths, statistics or something relevant then great but its not essential

If youre ready to work in a dynamic environment alongside talented people who take pride in delivering great results, apply today

Whats in it for you?

Aside from a great salary and benefits package my client has a fantastic reputation for building peoples careers and enabling advancement through coaching and training. The business also understands the key benefits of managing work life balance. Its a great place to work with significant investment in its people and environments.

If you dont want to miss out on this opportunity then dont delay and forward your CV to gareth@ccarecruitment.com or please apply through the website. If you want more information please call 0161 457 0079 and I would be happy to give you more information