Customer Experience Manager CCMA5907IK


Customer Experience Manager



Our client a leading name in the banking arena are recruiting for an experienced Customer Experience Manager within their Teesside contact center.

Your role will be lead the development of a roadmap to define customer experience across SBU supported by commercial focused goals, change delivery and performance management in order to maximize P&L outcomes.

You will have complete ownership of the customer experience supporting the Operations Director in setting the overall customer experience direction and requirements.

You will also be accountable for driving step change in customer experience through process improvement, transformational change, flawless delivery and appropriate definition and delivery of the technology agenda.

You will need to have a strong background in Operational Excellence ensuring experience is consistent across the SBU business.

The role requires the chosen candidate to be able to manage key stakeholders within the business having a direct interface between peers and leaders.

You will be a strong leader supporting the Customer Experience Director in providing organisation wide leadership through personal impact to create engaged colleagues and teams. This will require strong analytical & business skills and someone who has a strong strategic head.

This is a fantastic opportunity to join a reputable brand in the financial services arena.
For more information, please apply.