With insights built on hard data, the 17th annual edition of “The UK Contact Centre Decision-Makers’ Guide” is the largest and most comprehensive study of UK customer contact operations.

Covering digital service, customer experience, AI, omnichannel, gamification, technology, salaries, attrition and strategy, this 400-page report is the primary source of real information about what is happening in the UK’s customer contact industry. You can receive it for free, along with the detailed “UK Contact Centre HR & Operational Benchmarking” report (which is £295 to non-participants).

UK-based contact centres with more than 10 agent positions may participate in the online, 100%-confidential research programme. Findings will be made exclusively available to participants in October 2019.

To take part, please visit: www.smartsurvey.co.uk/s/UKDMG2019-20/

The deadline for completion is Friday September 27th 2019.

If you have any questions, including seeing a copy of the questionnaire before completion, please email smorrell@contactbabel.com.

Provided by