As advancements in technology continue to grow exponentially, AI has quickly begun to permeate through to almost every corner of our lives as consumers. Everything from commercial flight planning to your email inbox spam filter is powered by some form of an algorithm or other designed to increase efficiency, minimize costs and, ultimately, make life easier.

There is no clearer case for AI than within your customer support functions and Gartner recently revealed that 31% of CTO’s have already deployed a conversational AI platform in their businesses.

Puzzel, in partnership with Boost.Ai, have created a simple guide to help you start the journey with AI. We break down the 5 critical factors to make your AI project a success!

About the author

Puzzel is a leading cloud-based contact center software provider and was a pioneer in offering integrated customer engagement as an easily-deployed service. Today, the company combines omni-channel technology with artificial intelligence capabilities to provide comprehensive, end-to-end customer interaction solutions in an age of digitization. Puzzel was recognized as a Challenger in the 2019 Gartner Magic Quadrant report for Contact Center as a Service in Western Europe for the fifth consecutive year, reflecting its rapid growth, functional breadth, standards compliance, and commitment to customer service and support. Headquartered in Oslo, Norway, with offices in six European markets including the U.K., Puzzel serves more than 900 customers across 40 countries. For more information, please visit

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