This half day seminar will focus on understanding the framework required to successfully gather customer feedback and implement improvements to your customer journey.
We will explore:
There will be the opportunity to hear from customer experience experts and share ideas with industry colleagues
This event is sponsored by Nexidia a NICE company.
Date: Tue 13 Feb 2018
Time: 12:30 pm - 4:30 pm
Customer Experience Leaders, Customer Insight Managers, Quality Managers, Contact Centre Leaders, Analytics Managers
CCMA members can attend free of charge