Join us at this best practice visit to Air France, who are now one of the worlds largest airliners. Airlines have many ‘touch points’ when it comes to customer communications and they have been one of the industries that has succesfully embraced social media.
The team at Air France will share with us their top tips for engaging customers via social media from motivating people to use their service to getting them talking about their airline – what they love and what they hate. Hear how Air France have been one of the first airlines to introduce online customer reviews and the impact that has had on the operation.
The award winning contact centre team based in Wembley provide 24/7 social media support across a number of channels and also operate a successful homeworking model.
The Theme for this visit is: Top tips for running a successful social media team
Where and when?
Date: Wed 28 Feb 2018
Time: 9:30 am - 1:00 pm
Who is it for?
Social Media Managers, Contact Centre Managers, Customer engagement specialists, Project Managers looking to deploy or enhance their social media offering.
How much is it?
Free for CCMA members