Future Member events

Q3 Member Seminar Employee Engagement

27th September 2017

This half day seminar will focus on exploring the key drivers of employee engagement. In addition to sharing case studi... [Read More]

Geoffrey Insurance Member Visit, Whitstable

28th September 2017

The good practice topic for this visit is: ‘Maintaining colleague engagement in a fast moving, innovative environm... [Read More]

Complaints Management Special Interest Group

11th October 2017

This half day seminar will focus on ‘Managing a successful complaints management operation’ We will share t... [Read More]

Direct Line Group Member Visit, Leeds

18th October 2017

Directline Group is one of the largest personal lines insurance companies in the UK, and employs over 10,000 people acro... [Read More]

2017 UK National Contact Centre Conference

8th November 2017

Our annual conference takes place 8th November 2017 at The British Library in London. This full day event is... [Read More]

Parseq Member Visit, Glasgow

21st November 2017

The good practice topic for this visit is: 'An agile approach to delivering change’ Parseq are an outsourcer with... [Read More]

L&Q Housing Member Visit, Sidcup

5th December 2017

L&Q Housing own or manage over 90’000 homes in London and the South East and is supported by 120 seat contact ... [Read More]

Peninsula Member Visit, Manchester

24th January 2018

Peninsula provide legal advice to organisations on topics such as employment, HR, health and safety and wellbeing. They... [Read More]