Future Member events

Member Visit to Peninsula, Manchester

24th January 2018

The good practice topic for this visit is: 'Top 5 employment challenges for contact centre leaders in today’s chan... [Read More]

Q1 Member Seminar 'Best practice on customer insight and analytics'

13th February 2018

This half day seminar will focus on understanding the framework required to successfully gather customer feedback and im... [Read More]

Member visit to Air France, Wembley, London

28th February 2018

Join us at this best practice visit to Air France, who are now one of the worlds largest airliners.  Airlines have ... [Read More]

Member Visit to BGL Sunderland

20th March 2018

Join us for this award winning members visit with BGL Customer Services in Sunderland. They recently won the Gold award ... [Read More]

Member Visit to OVO Energy, Bristol

19th June 2018

OVO energy recently won the Award for ‘Operational Support Team of the Year' at the European Contact Centre and Cu... [Read More]