Webhelp UK best practice visit

21st September 2015

Overview of the member organisation:

Webhelp UK is a strategic business partner to many of Britain's well known companies as well as international brands. They have ten UK contact centres employing more than 6000 communication specialists. They’re supported by a centre of excellence in India, with a team of 500 who deliver high-value shared services to webhelp and their clients.

Join us at this visit to their Derby site which includes delivery of their service to BskyB customers.

The best practice topic for this visit is Customer Insight:

Learn about the work that they have done to gather and analyse customer insight to make significant impacts of their net promoter score.

This visit will be of particular interest to:

Contact Centre Leaders, Customer Experience Managers, Team Managers, Quality Managers, anyone involved in developing the customer experience.

The timings for this event:

We will start the day at 9.00 and finish by 1.00pm

This visit is free to CCMA members.