UK National Contact Centre Conference London

4th November 2014

Our annual conference, which is free to members, will be held on 4th November at the British Library in London.

This was a very well attended event last year and we are delighted that this year once again it is FREE to individuals who work in the operational management of UK contact centres.

As the CCMA is celebrating its 20th anniversary in 2014, this year’s conference to be held at the British Library in London on the 4th November, will focus on what our industry may look like in 2020 and beyond.

Digitally empowered customers have reset the bar on acceptable customer experience. Organisations that want to prosper in this new regime have to adopt a new mind-set and leadership capabilities. Gone are the days of siloed customer service and the idea that it was solely responsible for customer experience. Today, market leadership means taking a fresh approach to continuous improvement and service innovation: re-energised through new partnerships with customers and employees.

Hear from our expert speakers:

  • Our customers in 2020 – keynote from the CEO at Ipsos MORI
  • Generation Y – face to face with the future
  • Agent 2020 – exploring the role of the advisor of the future
  • Technology 2020 – it’s all on its way to a desktop near you
  • The UK’s BEST place to work – case study from the Iceland Food Group team
  • Home sweet homeworking – case study from Enterprise Rent a Car
  • Looking to the future – a view from six key players from our industry

All of this and great networking opportunities - no sales pitches, just great insight from industry leaders.

CCMA members have priority booking.

Free to members. Suppliers £495 + VAT