Sage UK Member Visit, Newcastle FULLY BOOKED

29th October 2015

Overview of the Organisation:

Sage are the leading supplier of business software/services to 6.1m customers with innovative business software/ first-class support. Delighting and supporting customers and colleagues is second nature with a unique promise centred on "passionate commitment to doing what’s right"

The best practice topic for this visit is: Creating a positive and successful Contact Centre sales environment.

Join us for the opportunity to meet an award winning Contact Centre Sales Manager. Helen Gray recently won Sales Manager of the Year at the UK National Contact Centre Awards and will share with us the secrets of her success. She builds relationships that are built on mutual respect and listens to colleagues at every level. Not only do her team take personal accountability, they’re dedicated and driven to ensure targets are exceeded. They’re entrepreneurial and innovative, treating goals as if it were their own business.

Sage are well known in the North East for being an employee of choice, achieving very high levels of colleague engagement.

This visit will be of particular interest to: Contact Centre Sales Managers, Contact Centre Team Managers, Performance Managers, Quality Managers, anyone responsible for driving colleague engagement.

The timing of this visit is:

We will start the day at 9.00 and finish by 1.00pm

This visit is free to CCMA members.