Royal Sun Alliance in Peterborough

24th January 2013

The Team at RSA have implemented a new workforce management solution from NICE - the IEX software solution. Jason Gilbert, Performance improvement leader and Rob Scratchley, Head of Strategy, Operations and resourcing look forward to sharing their best practice on use of the solution across the operation and the benefits they have realised.

The visit will include a tour of the 600 seat call centre operation which is the RSA flagship site for their affinity partnerships. The operation is made up of sales and service teams offering Pet, Home and Motor Insurance.

THIS EVENT IS NOW FULLY BOOKED