Q2 Member Seminar 'Improving Operational Efficiencies'

18th May 2016

Contact Centre Leaders are always under pressure to reduce operating costs. Often this ‘business improvements’ process is clumsy with budgets being cut first, while you are left to work out how to deliver the savings.

This half day seminar will focus on how our members are maximising the efficiency of their operations through the use of insight and analytics.

Dimension Data’s Global Benchmarking report cited analytics as the emerging trend most likely to reshape our industry over the next five years – turning data and insights into actionable intelligence. Taking cost out the smart way.

We will explore this topic through a selection of industry expert presentations, round table discussions and sharing real life case studies from Homeserve, Endsleigh Insurance and WebhelpUK. You will come away with some real examples and ideas of how you can maximise the use of insight and data in your organisation to effectively target waste and improve customer processes. No sales pitches, just great ideas and learnings to share with industry colleagues.

Places on this seminar are limited to 60, so please register for your places as soon as possible.

The timings for this event are 1pm - 4.30pm