Q1 Seminar Implementing social media

23rd February 2016

Our Q1 seminar takes place in Leeds

This half day seminar will focus on social media in contact centres and will include presentations from industry experts and a case study from Hermes-Europe.

Hermes is the UK's leading consumer delivery specialist handling more than 200 million parcels each year.Their multi-channel approach offers a convenient and hassle-free delivery experience and ensures that up to 95 per cent of their parcels are delivered first time.

Hermes works with a wide range of leading high street, catalogue and online retailers in the UK including Next Directory, ASOS, Tesco, John Lewis, Debenhams and Arcadia Group.

Their 400 seat contact centre in Leeds is led by Dawn Redman who won ‘Customer Experience Champion of the Year’ at the UK National Contact Centre Awards. The Social media complaints team is led by Catherine Lindsay who took away the Bronze award for ‘Contact Centre Manager of the Year’.

The ‘good practice’ topic for this seminar is:

Effective deployment of Social Media

Hermes-Europe will deliver a case study on handling complaints via social media

This event will be of interest to: Social Media Managers, Complaints Managers, Contact Centre Managers, Team Managers, anyone involved in developing channels, , Business improvements managers, quality managers, customer experience managers 

The timings for the event are: We will start the day at 9.00 and finish by 1.00pm . After the seminar members will have the opportunity to tour the contact centre operation and see social media in action first hand.