Q1 Member Seminar 'Best practice on customer insight and analytics'

13th February 2018

This half day seminar will focus on understanding the framework required to successfully gather customer feedback and implement improvements to your customer journey.

We will explore:

  • Best practice VOC frameworks
  • Tools and techniques for deploying the framework
  • The opportunity that voice analytics provides including a case study
  • Share top hints and tips from an award winning contact centre

There will be the opportunity to hear from customer experience experts and share ideas with industry colleagues

This event is sponsored by Nexidia a NICE company.

The timings for this event are: 12.30 to 4.30

Location: Central London

This event will be of interest to: Customer Experience Leaders, Customer Insight Managers, Quality Managers, Contact Centre Leaders, Analytics Managers

To book your place click here


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