People in a digital world Seminar

30th September 2015

Digital Disruption Demands Action – how can you empower and optimise your next generation workforce in this time of Digital Disruption?

The forces of digital disruption and the shifting work styles of next-generation employees are demanding organisations become more focused and responsive to the needs of both customers and employees than ever before.

“Seriously smart” organisations are retooling to best support this new reality ensuring they deliver on their key customer and employee directives: know me, understand me, value me and empower me.  Join Steven Thurlow, VP Verint Systems, as he debates the five key questions you need to ask to address this new workforce reality.

This half day event will explore the impact on individuals and managers in the contact centre of the growth of digital channels. This will include skills and knowledge and include best practice case studies for deploying webchat in your operation.

Hear the UK National Contact Centre Manager of the year, Christine Allenson share how Barclays Bank implemented their digital channels, including webchat and video conferencing

Jason Pillay, Social Media Award winner at the UK National Contact Centre Awards will share how he successfully deployed webchat across the Ocado operation.

The seminar will run from 12.30 - 3.30 at Londons Olympia. Places are limited and priority will be given to CCMA members.