Peninsula Member Visit, Manchester

24th January 2018

The good practice topic for this visit is: 'Top 5 employment challenges for contact centre leaders in today’s changing environment’

Peninsula provide legal advice to organisations on topics such as employment, HR, health and safety and wellbeing. Essential knowledge and advice on how to handle your most difficult people challenges whilst staying on the right side of the law.

They employ over 100 expert consultants in their Manchester site handling technical enquiries from their UK members. 

Join us at this best practice seminar where they will share the most common queries they receive from contact centre managers and provide tips and advice on how to handle these often difficult situations.

This event will be of interest to: Contact Centre Leaders, Team Leaders, HR Business Partners, anyone involved in managing teams in a contact centre. 

The timings of this event will be: 9.30 – 1pm


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