You are here: Home > Events > More Than, Liverpool

More Than, Liverpool

28th June 2016

More than are part of the RSA Group. The RSA is one of the UK’s largest general insurance companies and were recently named as one of the top 25 best big companies to work for, for the 4th year running.

The ‘good practice’ topic for this member event is: ‘Creating a new coaching model for Contact Centre Leaders’

More than have created and implemented a leadership programme focused around embedding a coaching culture and this has been launched across all of their contact centre teams.

The programme focuses around WILO (a week in the life of) providing clear direction on how and where managers should be spending their time. Join us for this member visit where the leadership team will share with us why they decided to create this programme and the benefits that they are realising’

This event will be of interest to: Contact Centre Managers, Managers responsible for training and development, Quality Managers, Team Managers with responsiblity for quality, Business Improvement Managers.

The timings for the event are: 9.00am – 1pm