Member visit to BUPA Salford Quays

2nd July 2015

Bupa’s purpose is to help people have longer, healthier, happier lives.They do this by providing a broad range of healthcare services, support and advice to people throughout their lives.

A leading international healthcare group, they run care homes, health centres, dental centres and hospitals, offer personal and company health insurance and provide home healthcare, workplace health services, health assessments and chronic disease management services including health coaching.

Salford Quays in Manchester is home to 300 advisors handling enquiries directly from BUPA members seeking help and advice.

As an organisation they have focused on improving their customer experience by refining their processes via adopting a 'systems thinking' approach. They will share how they have created a service offering that ensures customers feel valued and supported