L&Q Housing Member Visit, Sidcup

5th December 2017

The good practice topic for this visit is:'Deploying an effective homeworking programme’

L&Q Housing own or manage over 90’000 homes in London and the South East and is supported by 120 seat contact centres based in Sidcup and Stratford.

Their focus is about creating places where people want to live, maximising resident satisfaction whilst growing their business responsibly. They invest in the neighbourhoods that they work in through the L&Q foundation to increase employability, provide positive futures for young people, promote financial inclusion and strengthen communities.

The L&Q team were recently awarded ‘Most Effective Homeworking Programme’ at the 2017 UK National Contact Centre Awards. They currently deploy more than 40 homeworkers handling service enquiries from their customers. Join us at this best practice event where their leadership team will share with you their approach to homeworking, their best practice recommendations and the lessons they have learnt along the way.

The timings for the event are: 9.30am – 1.30pm