Improving Customer Experience Through Contact Centre Transformation

16th September 2015

Wednesday 16th September 2015, Royal College of Physicians, Central London, 08:45 - 16:00.

Improving customer contact channels is now a growing priority in public sector services. As the move towards the digitalisation of the government and services continues, it has never been more crucial to deliver efficient services.

The Improving Customer Experience Through Contact Centre Transformation forum will provide delegates with the opportunity to discuss pioneering best practice case studies of effective customer service strategies today. Delegates will hear from sector leaders on strategic and practical guidance into the design and modernisation of online contact and services for local government and the public sector, complaints handling and the digital channel shift.

CCMA members receive 15% discount off the cost of this conference. To book your place please visit http://www.insidegovernment.co.uk/event-details/contact-centres/543 Please quote discount code SPP37EH