Geoffrey Insurance Member Visit, Whitstable

28th September 2017

The good practice topic for this visit is: ‘Maintaining colleague engagement in a fast moving, innovative environment’

Geoffrey insurance are a multi-award winning contact centre - here are just a few of their recent award wins: 

  • European Contact Centre & Customer Service Awards – Gold Award Winner 2016 – ‘Innovation in Customer Service’
  • Moneyfacts consumer awards - Car insurance provider of the year and Best Claims Service
  • Post Digital Insurance Awards - Customer Experience - Consumer 'Happy Shopper' category
  • Top 50 Companies for Customer  Service – ranked 1st for Social Media, 2nd for Phone, 4th for Webchat and 6th for email also winning Best Small Contact Centre.

Join us for this best practice member visit where the team at Geoffrey will share how they ensure that their culture internally matches their successes externally. 

Hear how they capitalise on their people to ensure that they continue to be successful in a very challenging, competitive industry. 

This visit will be suitable for: Contact Centre Managers, Heads of Department, Business Improvement Managers, Colleague engagement specialists, Team Managers, Quality Managers

The timings for the event are: 9.30am – 1.30pm