Excellence in Customer Service £45 discount for members

26th September 2013

Public engagement and customer-focused strategies are essential to any organisation aiming to deliver more cost-effective services that add value to the customer. By engaging with service users, providers can drive improvements, tailoring services to meet customer needs and expectations first time, and identifying where savings in the system can be made.

The second annual Excellence in Customer Service:

A Driver for Better Public Services event will explore how good customer service can help design services that are better targeted, deliver real benefits for the customer and help reduce the cost to serve.

Programme & Speakers

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Register a place:

Register here

Use the discount code CCMAPUB to obtain your £45 member discount

Any other queries, or multiple discounted ticket registrations, please contact the event organiser Andrew Nelson, marketing executive at public service on 0161 831 7111