Endsleigh Insurance member visit

20th April 2016

Endsleigh Insurance contact centre in Burnley is home to over 200 colleagues handling sales and service insurance enquiries.

The organisation believe that the Contact Centre is central to Endsleighs success and have proved this with significant investments in technology enablers, the environment and in training.

The ‘Good practice’ topic for this member visit is : Automation and Robotics

Whilst everyone will get the opportunity to tour their brand new, purpose built contact centre the main focus of this visit will on ‘Automation and Robotics’. This was the key theme at our annual conference in November, and so it’s great to have the opportunity to go and see first-hand how Endsleigh have been developing this solution for their operation.

This event will be of interest to:

Contact Centre Managers, Business Improvement managers, Customer Experience Managers.

The timings for this event are 9 am – 1pm. Places on this visit are limited, so please book your places early.