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DHL, Derby

14th November 2012

The DHL Operation at Castle Donington is split over three areas, Aviation, Operations and Customer Service.

Your visit on 14th November will be with Customer Service where there are approximately 400 advisors. You will hear an overview and insight into the day to day running of the Call Centre who provide Customer Service for whole of the UK.

The senior team will deliver a presentation on their 'Straight to the Top' initiative, allowing customers direct access to the CEO and Vice President for DHL Customer Services.

CCMA member Lisa Bates will conduct a tour of our offices and provide a brief overview of all departments. Lisa will also provide information on awards that DHL have won.