Contact Centre Technologies Masterclass Manchester

5th March 2014

Contact Centre Managers don’t always have a good understanding of how the technologies in their operation support their business or what new technologies are available. This Masterclass will provide an open forum where managers can discuss and ask questions of industry experts.

It will provide an overview of the technologies that underpin contact centres, the trends in our industry and an understanding of the recent developments in Contact Centre Technologies.

We will cover what technologies are available, what the benefits are and what the drawbacks or challenges of deployment might be.

This event is being supported by Unify Communications - they'll be no sales pitches, just good sound advice from industry experts.The event will be interactive with lots of opportunities to ask the experts questions.