Contact Centre Skills and Knowledge of the Future Half Day Seminar

15th May 2014

This seminar will focus on understanding the skills that our people will need going forward. We will be covering how we think the role of the advisor and the manager in the contact centre is changing, and how we prepare our people for that change. We will also be sharing ideas on how the working environment will need to change to support the agent of 2020.

Demand for places at this event will be high particularly as it takes place on the same day as the UK National Contact Centre Awards. Places will be allocated on a first come first served for members.