Contact Centre Excellence Summit

1st July 2014

The Contact Centre Excellence Summit focuses on the key strategic elements needed to create a multi channel centre that provides your enterprise with excellent customer focus, feedback and brand projection. The expert contact centre presenters, from a cross section of industries, will offer extraordinary insight into the latest trends that will help move you towards a truly multi channel centre.

Introducing key interactive sessions to reveal breakthrough solutions – to engage your workforce, reduce costs through operational efficiency, deliver exceptional service and guarantee brand projection.

Key Benefits of Attending Contact Centre Excellence 2014 include:

  • Discover senior level insights on how to develop a strong internal culture to aid you with training, resourcing recruitment and, workforce planning.
  • Giant brands and niche solution providers reveal insider case studies for the first time: learn how they overcame their call centre challenges
  • Obtain independent and objective analysis for the best technology and process strategies available
  • Presentations, roundtable discussions and panels led by experienced practitioners
  • Understand key lessons learned from both public and commercial contact centres to guarantee service excellence
  • Amazing networking opportunities with 70+ executive contact centre professionals; join Directors of Customer Service, and the Heads of Customer Experience to learn, debate and discover best practice solutions to take away to your business

CCMA members receive a 15% discount when registering, please quote promo code CCMA. To register please to the event website  www.contactcentreexcellence.com/CCMA, email enquire@iqpc.co.uk or call 0207 360 1300.