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Connected Business Expo

4th March 2014

Today’s contact centres are inundated with software, ranging from CRM databases and workforce management tools, through to sales order processing platforms and credit card security applications. To meet customer expectations there is an increasing need to add even more communication channels to make getting in touch with experts across the business easier. Telephone and e-mail is no longer enough, real-time web chats, instant messages and social media are now expected by customers. With a number of solutions available it can be difficult to understand which are the best fit for your current system and organisation.

At Connected Business Expo you will find the latest technology and expertise for adding new communication channels to your current contact centre systems. You will find new systems that integrate with the old, as well as vendors that have consolidated their technology.

Register for FREE here: www.connected-business.co.uk