Complaints Management Special Interest Group

11th October 2017

This half day seminar will focus on ‘Root Cause Analysis' for complaints managers

Case study presentations include Tesco Bank and Santander who will share their top tips and lessons learnt.

We will also hear from consumer champions Resolver on consumer trends when complaining - and how organisations are responding

This seminar is being sponsored by Firstsource.

Join us for a light lunch at 12.30

The timings for this seminar are: 12.30 pm – 17.00 pm 

This event will be of interest to: Complaints Leaders and Managers, Customer Experience professional, Business Improvement Managers.

Location: Central London