Chaucer Direct in Whistable Meet the 2013 CCMA Call Centre Manager of the Year (for small call centres)

4th December 2013

Russell Wilson was named Call Centre Manager of the Year 2013 for his outstanding people skills. The operation is a fast paced environment working in a very competitive industry. The focus for this visit is on employee engagement and recognition.

The insurance industry is under a great deal of focus by the Financial Conduct Authority and Chaucer, like its competitors have developed a programme that continues to drive performance whilst maintaining industry standards and terrific employee engagement results.

If you would like to hear the team share their approach to colleague engagement then please complete the booking form below.

For background on Chaucer Direct click the link below