BUPA Member Visit, Salford NOW FULLY BOOKED

11th May 2017

The good practice topic for this visit is: Flexible working in action

Bupa’s purpose is to help people have longer, healthier, happier lives. They do this by providing a broad range of healthcare services, support and advice to people throughout their lives. A leading international healthcare group, they run care homes, health centres, dental centres and hospitals, offer personal and company health insurance and provide home healthcare, workplace health services, health assessments and chronic disease management services including health coaching.

Salford Quays in Manchester is home to 300 advisors handling enquiries directly from BUPA members seeking help and advice. The Team have deployed a number of flexible working approaches in order to ensure that their people can have a good worklife balance. These includes:

- Homeworking

- Freedom holidays - team members are guaranteed the holidays that they want

- Freedom breaks - the decision on when to take breaks is taken by the team members, not resource planning

The team will share with you how they implemented this approach, what results they have seen and the impact that it has on business results

This visit will be suitable for: Contact Centre Managers, Resource Planning, Colleague Engagement Managers, Communication Managers, Team Managers, HR Managers