Best Practice Visit to Neopost in Romford

17th February 2015

Neopost in Romford is home to 150 call handlers handling enquiries from business customers.

Hear from Charmaine Vallance Poole a Customer Experience Champion of the year at the UK National Contact Centre Awards 2014. Charmaine spoke at the UK National Contact Centre Conference in November and we have since been inundated with requests to set up a member visit to her centre.

Our visit will focus on how the team have used analytics to identify root causes, improve customer satisfaction and energise the front line teams. You will take away practical advice on activities that you can go back and implement in your own operation straight away.