Best Practice Visit to L&Q Housing in Sidcup

10th December 2014

L&Q Housing own or manage over 70,000 homes in London and the South East and is supported by their contact centre operation and 75 advisors.

Their focus is about creating places where people want to live, maximising resident satisfaction whilst growing their business responsibly. They invest in the neighbourhoods that they work in through the L&Q foundation to increase employability, provide positive futures for young people, promote financial inclusion and strengthen communities.

This visit is hosted by Lynne Humm, who won the Complaints Manager of the year at this years UK National Contact Centre Awards and Kelly Vedash who took away the Silver Award for Contact Centre Manager of the year.


The focus for the day is on engaging and empowering  advisors to deliver a great service.  Lynne and Kelly will share their approach to managing customer complaints and using the insight from complaints to influence senior leaders within the business.